Frequently Asked Questions
Everything you need to know about shopping with Home & Well.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $75. For orders below this amount, a flat rate of $9.95 applies. Most orders are processed within 1-2 business days and typically arrive within 5-7 business days.
What is your return policy for home goods?
We want you to love your home. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Do you offer international shipping?
Currently, Home & Well ships exclusively within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital wallets like PayPal, Apple Pay, and Google Pay for a faster checkout experience.
Are your products covered by a warranty?
Yes, all Home & Well products come with a 1-year limited warranty against manufacturing defects. If your item arrives damaged or fails due to a production error, please contact our support team immediately.